Refund policy
We want you to love your new frames. If they aren't the perfect fit, we are here to help.
- Delivery & Inspection Policy: we want you to be completely satisfied with your choice. Upon delivery, you are welcome to inspect your order and try on your frames before finalizing your Cash on Delivery (COD) payment.
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If you keep your order: We cover the shipping fees as a courtesy to our community.
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If you choose to return the order at the time of delivery (COD): A delivery fee will be applied to cover the courier service.
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For pre-paid orders: If you decide to return the items upon inspection, we will issue a refund through your original payment method, minus the shipping fees incurred.
2. Condition for Returns
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Items must be in their original, unused condition with all EyeFend packaging included.
3. The Return Process
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To start a return, please contact us via our Contact Us page or directly through WhatsApp.
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Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.